Shipping policy
Accrington Stanley Football Club Online Store – Shipping Policy
Thank you for shopping at the Accrington Stanley Football Club Online Store. Below you’ll find all the details about our shipping process to ensure you receive your order as smoothly and quickly as possible.
1. Processing Time
- All orders are processed within 2–3 business days (Monday to Friday, excluding public holidays).
- Please note that during peak periods, such as the holiday season or special promotions, processing times may take slightly longer.
2. Shipping Options and Costs
We offer the following delivery options:
UK Shipping
- Standard Delivery: (3–5 business days)
- Express Delivery: (1–2 business days)
International Shipping
- International shipping costs vary depending on the destination. The shipping cost will be calculated at checkout.
- Delivery times for international orders typically range from 7–14 business days, depending on the destination country.
3. Order Tracking
- Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).
- You can use this tracking number to monitor the progress of your delivery.
4. Delivery Restrictions
- We ship to most UK addresses and selected international destinations.
- Please ensure your shipping address is correct when placing your order. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- If your country is not listed at checkout, please contact us at commercial@accringtonstanley.co.uk for assistance.
5. Customs, Duties, and Taxes (International Orders)
- For international orders, customs fees, import duties, and taxes may apply based on the regulations of the destination country. These are the responsibility of the customer and will not be included in the shipping cost at checkout.
- Accrington Stanley Football Club is not responsible for delays caused by customs.
6. Delivery Issues
- If your order has not arrived within the estimated delivery time, please contact our team at commercial@accringtonstanley.co.uk.
- In the unlikely event that your order arrives damaged or incomplete, please contact us within 7 days of receipt so we can resolve the issue promptly.
7. Click and Collect
We also offer a Click and Collect service for local customers:
- Orders can be collected from the Accrington Stanley Club Shop at Livingstone Road, Accrington, BB5 5BX.
- You will receive an email notification when your order is ready for collection. Please bring a copy of the email and valid ID when collecting your order.
8. Contact Us
If you have any questions or need assistance with your order, please reach out to us:
- Email: commercial@accringtonstanley.co.uk
- Phone: 01254 356950
- Address: Accrington Stanley Football Club, Livingstone Road, Accrington, Lancashire, BB5 5BX
Thank you for shopping with Accrington Stanley Football Club Online Store. Your support means everything to us!